Service Access Supervisor

Type: Full Time Position

Location: North York

Organization: North York Senior Centre

Posted On: 05/29/2024

Application Deadline: 06/14/2024


• Supervise and provide direction to all Service Access team members
• Schedule, assign and delegate work appropriate to each role
• Streamline client flow from intake to service delivery for efficiency and effectiveness.
• Participate in the On-Call Schedule, offering assistance to workers beyond regular office hours and during weekends
• Assess and reassess potential clients based on service eligibility criteria within assigned caseload
• Offer additional assessment support as necessarySupport team in the development of Care Plans and assessment schedules using data base system
• Participate in continuous quality improvement processes and assist Service Access Team with research and development of best practices
• Promote and maintain a high standard of customer service that is client focused
• Supervise 3 direct report

Qualifications/ Skills:
Education: University Degree in Allied Health or Gerontology, or Bachelor of Social Work with related experience
Experience: Minimum of 2 years supervisory experience with community service sector experience, an asset
Other: Experience leading quality improvement initiatives
Proficient in using MS Office suite; GoldCare an asset
Strong interpersonal and customer service skills
Ability to communicate effectively in English (verbal and written); other languages an asset
A self-starter, able to work independently as well as in a team
Knowledge of Ontario Health Teams, an asset
Current CPR & Standard First Aid Certification
Current Vulnerable Sector Screening Check

Posted until the position is filled. Please submit resume to:
Mail North York Seniors Centre,
Attn: Human Resources Department
21 Hendon Avenue, Toronto, ON M2M 4G8
Fax: 416 733.1858
E Mail:

To apply for this position, please do so in the manner specified in this job posting. Questions? Contact Us