Program Responsibilities: Oversee the implementation of effective program development and operations of Community Support Services program (e.g. Adult Day Program, In Home Services). Analyze program information to facilitate program improvements and ensure CARF standards are met and maintained. Following the Schedule of Critical Controls to ensure all reports and documents are completed accurately and in a timely manner. Develop and execute strategies to achieve performance targets. Scan external environment to identify opportunities and threats and share to Leadership Team. Monitor facility and equipment maintenance, schedule repairs, maintain supplies. Work with Teams to ensure budgets and financial process are followed and provide recommendations to the Director for annual program budget. Research and apply for appropriate program grants as approved by Director. Provide after-hours support to on-call supervisor. Audit and monitor compliance of third party contracts. Participate in continuous quality improvement processes and assist Teams with research and development of best practices. Attend and participate in external and internal meetings as appropriate. Promote and maintain a high standard of customer service that is client focused.
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