Service Access Supervisor

Type: Full Time Position

Location: North York

Organization: North York Senior Centre

Posted On: 06/07/2024

Application Deadline: 06/21/2024


• Supervise the work of three direct reports in the Service Access team
• Streamline client flow from intake to service delivery, assess potential clients for service eligibility and assign assessment schedules using the database system
• Support the team in developing and monitoring Care Plans offering additional coaching and support with complex care situations
• Manage, in rotation, the support for on-call phone during non-traditional hours
• Participate in continuous quality improvement processes, assist with research and development of best practices and promote high standards of client-focused customer service
Qualifications/ Skills:
Education: Bachelor of Social Work or an equivalent degree and experience
Experience: Minimum of 2 years supervisory experience with community service sector experience, an asset
Driver’s license and access to a vehicle is an asset
Other: Experience leading quality improvement initiatives
Proficient in using MS Office suite; GoldCare an asset
Strong interpersonal and customer service skills
Ability to communicate effectively in English (verbal and written); other languages an asset
A self-starter, able to work independently as well as in a team
Knowledge of Ontario Health Teams, an asset
Current CPR & Standard First Aid Certification
Current Vulnerable Sector Screening Check

Posted until the position is filled. Please submit resume to:
Mail North York Seniors Centre,
Attn: Human Resources Department
21 Hendon Avenue, Toronto, ON M2M 4G8
Fax: 416 733.1858
E Mail:

No phone calls, please.
North York Seniors Centre is an equal opportunity employer who strives to develop an inclusive workforce that reflects our community. We encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities, aboriginal persons and people who identify themselves as LGBTQ+.

North York Seniors Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are asked to make their request for accommodation known when contacted for an interview.

Thank you to all who express interest in this position. Only those candidates selected for an interview will be contacted.

To apply for this position, please do so in the manner specified in this job posting. Questions? Contact Us