Job Board

Responsibilities:
• Answer telephone calls and emails from clients, workers and referral sources to trouble shoot issues
• Use Goldcare and Trapeze to produce, monitor and update daily schedule of services
• Review client profiles in database system after assessment completion, including reading notes entered
• Utilize database systems to produce a schedule of services to meet needs of clients and availability of workers
• Monitor and make revised schedules as requested by the clients, workers or Supervisor, ensuring both parties have acknowledged the schedule change
• Provide support and solutions as scheduling issues arise
• Ensure database system is accurate for both client and worker profiles; including all demographic information
• Fill in for absent coworkers and rotate between NYSC sites as scheduled by Supervisor
• Perform other duties as directed by Supervisor
• Participate in continuous quality improvement processes and assist the Service Access Team with research and development of best practices
• Promote and maintain a high standard of customer service that is client focused